PRIVACY POLICY
Dual Flow ("Dual Flow", "we", "us, and "our") provide you with access to our site: dual flow.net This Privacy Policy explains to you how certain information about you may be processed. By using this site and placing orders, you expressly consent to the use of your data in accordance with this Privacy Policy.
We may revise this Privacy Policy and post any changes to the site so that you are always informed about what information we collect, how we use it and under what circumstance we may disclose it. By continuing to use the site after any posted revisions, you have accepted these terms and consented to our collection, use and sharing of information as we describe in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the site.
1. YOUR DATA
"your data" means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, email address, where applicable, and other information from which you can be identified and which you may disclose to us or otherwise via the site at any time. This information is known as "personal information" because it is capable of identifying you as a living individual. Personal information is afforded certain protections under data privacy and other laws and you can be assured that your personal information will be handled at all times by us in compliance with such laws.
2. COLLECTION OF YOUR DATA
We collect your data when:
2.1 you place an order;
2.2 you make a complaint or enquiry or provide other feedback to us;
2.3 you disclose your data to us through the site at any other point.
3. USE OF YOUR DATA
3.1 We use your data to:
3.1.1 process and complete orders you place via the site;
3.1.2 process and deal with any complaints or enquiries made by you;
3.1.3 where (and only where) consented to by you, to send you and keep you updated with information by email.
3.2 To opt-out of receiving any information pursuant to paragraph 3.1.3 email us at info@dualflow.net stating your desire to be removed from the list. Your request to be removed from our email list may take up to five (5) business days to become effective. Even if you are removed from our list, please know that if you place an order on our site we will send you an email confirmation.
3.3 your data will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes which may be raised or otherwise in accordance with legal requirements.
4. PASSING ON YOUR DATA TO THIRD PARTIES
4.1. We may disclose your data to the police, regulatory bodies or legal advisers where required by law;
4.2 We may disclose your data courier or postage companies to deliver your order(s);
5.DATA SECURITY
5.1 We endeavour to take all reasonable steps to protect your data. All the data collected by us is stored on a secure server. The secure server software encrypts all personally identifiable information you input when you place an order before it is sent to us.
6.COOKIES
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
* By default we have disabled Squarespace analytics and performance cookies.
7. ACCESS TO AND UPDATING YOUR DATA
7.1 If you would like to receive a copy of your data held by us, please email info@dualflow.net
8. OTHER LINKS
Please be aware that the site may link to other web sites that may be accessed by you through our site. We are not responsible for the data policies, content or security of these linked web sites and encourage you to review the policies on these other sites.
9. CONTACTING US
If you have any questions about our Privacy Policy or how we use your data please contact us by email at info@dualflow.net